Shipping policy

Last updated: 1 October 2026

West Town Bouquets Ltd offers both collection and local delivery services for all rose orders. Please read this policy carefully to understand our delivery terms.

1. Delivery Areas

We offer delivery within Peterborough and surrounding areas including but not limited to: City Centre, Werrington, Bretton, Hampton, Orton, and selected PE postcodes. Please contact us to confirm if your postcode is within our delivery zone.

2. Delivery Charges

  • Peterborough City Centre (PE1): £8.00
  • Surrounding Peterborough (PE2, PE3, PE4, PE7): £10.00
  • Extended areas (PE6, PE8, selected villages): £15.00
  • Same-day delivery: Additional £10.00 (subject to availability, orders must be placed before 12pm)

Delivery charges are calculated at checkout based on the postcode provided.

3. Delivery Times

Standard deliveries are made Tuesday to Saturday between 9am and 6pm. We offer the following delivery options:

  • Standard delivery: Within 48-72 hours of order confirmation
  • Timed delivery: AM (9am-12pm) or PM (1pm-5pm) slots - Additional £5.00
  • Same-day delivery: Available for orders placed before 12pm (Monday-Friday only)

Please note: Delivery times are estimates and may vary due to traffic or other unforeseen circumstances. We are not liable for delays beyond our reasonable control.

4. Collection Service

Collection is available free of charge from our Peterborough studio by appointment only. Available times: Tuesday-Saturday, 10am-5pm. Please book your collection slot at least 48 hours in advance by contacting us at contact@west-town-bouquets.co.uk or calling during business hours.

5. Delivery Process

  • Our driver will attempt delivery to the address provided
  • If the recipient is not available, we will leave a card with instructions
  • We may leave roses in a safe place if instructed (at customer's risk)
  • For workplace deliveries, roses may be left at reception
  • A delivery notification will be sent once completed

6. Failed Deliveries

If delivery cannot be completed due to incorrect address, recipient unavailability, or access issues, we will contact you to arrange redelivery. Redelivery charges may apply (£8-£15 depending on location). We are not responsible for failed deliveries due to information provided by the customer.

7. Order Processing Times

All orders require a minimum of 48 hours' notice. Custom and large-scale event orders may require additional preparation time (typically 5-7 days). We will confirm your order timeline when you place your order.

8. Public Holidays

Please note that delivery and collection services are not available on UK bank holidays. For orders around major rose holidays (Valentine's Day, Mother's Day), we recommend booking at least one week in advance due to high demand.

9. Rose Care Upon Delivery

Fresh roses are delicate and require immediate care. Once delivered, we recommend placing arrangements in a cool location away from direct sunlight and heat sources. While we guarantee quality at point of delivery, we cannot be held responsible for the condition of roses after delivery.

10. Contact Us

For delivery enquiries, please contact us at contact@west-town-bouquets.co.uk or through our contact form. Our team is available Tuesday-Saturday, 10am-5pm.