Refund policy

Last updated: 1 October 2026

West Town Bouquets Ltd ("we", "our", "us") is committed to protecting your personal data under UK GDPR and the Data Protection Act 2018.

What data we collect

• Contact details: Name, email, phone number, delivery address
• Order information: Purchase history, preferences, delivery instructions
• Payment data: Processed securely by our payment provider (we do not store card details)
• Technical data: IP address, browser type, device information (via cookies)

How we use your data

• To process and fulfil your orders
• To communicate about your order (confirmations, updates, delivery notifications)
• To improve our products and services
• With your consent, to send marketing emails about new products and offers
• To comply with legal obligations (tax, accounting)

Your rights

You have the right to access, correct, delete, restrict, object to, or port your personal data. To exercise these rights, contact us at contact@west-town-bouquets.co.uk. We will respond within one month.

Data retention

We retain order data for 7 years (UK tax law requirement). Marketing consent data is kept until you withdraw consent. Technical data is retained for 12 months.

Cookies

We use essential cookies for website functionality and, with your consent, analytics cookies to understand how visitors use our site. You can manage cookie preferences via the banner displayed on your first visit.

Contact

For privacy questions or to exercise your rights, email us at contact@west-town-bouquets.co.uk or write to West Town Bouquets Ltd, Peterborough, England.